Capgemini Recruitment | Service Desk Engineer | B.Tech/ BCA/ Diploma
Capgemini off campus drive is recruiting candidates for Service Desk Engineer. Candidates who completed B.Tech/ BCA/ Diploma are eligible can apply for this job. The company is hiring candidates in the Noida location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
Capgemini is a technology consulting organisation was created by Serge Kampf in 1967, with headquarters in Paris, France. Since 2020, Aiman Ezzat has served as the organization’s CEO. According to 2022 data, the corporation had 358,400 employees and a total revenue of 2,200 crores EUR.
Capgemini off campus drive
- Company name: Capgemini
- Website: capgemini.com
- Job Position: Service Desk Engineer
- Location: Noida
- Job Type: Full time
- Experience: 1-4 Year
- Qualification: B.Tech/ BCA/ Diploma
- Batch: 2018/ 2019/ 2020/ 2021/ 2022
- Salary: Up to 6 LPA (Expected)
- We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
- The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
- Preferred qualification is B.Tech/BCA/Diploma in IT field
- Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
- Should be available to work on Indian Holidays
- Should be good in taking initiatives and responsible enough to handle pressure
- Must have a good understanding of handling Service desk issues
- Should possess excellent verbal & written communication, presentation skills, inter-personal skills
- Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
How to Apply?
- As always, look through the particulars on this page.
- After reading, scroll through to spot the apply link.
- Click on the apply link to get diverted to the capgemini.com website.
- Enter the details as per the instructions provided.
- Cross-check the provided details before submitting the application.