Unisys Jobs Hiring 2022: Now Unisys Recruiting the Graduates for the Position Of Service Desk Associate. selected candidates are located in BANGALORE, Karnataka, India. Those who are completed Any Engineering/Non-Engineering Graduates are applicable for this job role. If eligible for this job, please apply as soon as possible. If Not please updatesloop.com updated more off-campus and walking dives updates. For more details about the IT Job updates, Non-It Jobs, and Government job updates you can find more updates about jobs through these posts.
Unisys Freshers Drive Details:
||Service Desk Associate
|| Any Engineering/Non-Engineering Graduates
||Best In Industry
||BANGALORE, Karnataka, India
About Unisys Careers:
Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides IT services, software, and technology. It is the legacy proprietor of the Burroughs and UNIVAC line of computers, formed when the former bought the latter.
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests
- First Point Of Contact For All End User Reported Issues Or Requests
- Typically Provides Technical Support For Internal And External Customers
- Responsible For Providing The First-Line Of Telephone Technical Support Of Hardware, Operating Systems, Sub-Systems And/Or Applications For Customers And/Or Employees
- Applies Basic Diagnostic Techniques To Identify Problems, Investigate Causes And Recommend Solutions To Correct Common Failures
- Takes End To End Ownership Of End User Issues Till Resolution And Follow Up As Mandated By The Process Requirements
- Escalates Complex Problems To The Remote Support Engineering Staff Or Field Engineering
- Maintains Call Quality And Response Times As Per The Agreed SLA’s. Maintains Records Of Calls And Ensure All Cases Are Updated In The System
- Support Multiple Clients Through Customer Service Professionalism And Insight
- Excellent Verbal And Written Communication.
- Good Knowledge On Operating Systems, Hardware, Networking And MS Applications
- Good Knowledge Of Microsoft Office Suite (Word, Excel, Outlook Etc.)
- Multitasking And Coordination Skills
- Excellent Judgment Skills To Be Able To Properly Evaluate Situations And Immediately Provide Effective Solutions
- Willingness And Ability To Work In Shifts (24 X 7)
Minimum Education Required:
- A Minimum Qualification Any Engineering Or Non-Engineering Graduates (2021 And 2022 Batch)
- Education, Training And/Or Relevant Experience Equivalent To The Completion Of A Relevant Certificate Course And/Or Relevant Experience In Information Technology Service Delivery Relevant IT Qualifications To A Tertiary Level
How To Apply For Unisys Openings 2022:
- Eligible Candidates Are Advised To Open An Online Apply Link ( Link Is Given Below).
- This Link Opens A New Tab On Your Browser
- Read Carefully The Above Page And Find Apply Button On This Page
- Fill In All Your Academic Qualifications, Skill Experience, And Other Mandatory Details.
- Upload Your Resume.
- Check The Details Before Submitting.
- If You Are Shortlisted It Will Be Shared Through E-Mail Or Phone Call
- Interview And Venue Details Also Will Be Shared With Shortlisted Candidates Through E-Mail.
Unisys Placements 2022 Registration Link
Note:– Only shortlisted candidates will receive the call letter for further rounds